How long does delivery take?

For local Nairobi orders, same-day or next-day delivery may be available depending on product availability and order time. Standard delivery to cities and towns outside Nairobi takes 2–3 business days. International orders vary by destination, customs processing, and shipping option selected at checkout.

Do you ship internationally?

Yes. Nizarline ships worldwide. International orders are tracked and you will receive a notification with your carrier information and tracking number once your order is shipped.

How much does shipping cost?

Shipping fees are calculated at checkout based on your delivery destination and the weight or size of your items.

Will I be charged customs duties or import taxes?

International shipments may be subject to VAT, customs duties, or import taxes upon arrival in your country. These charges are assessed by your local customs authority and are the responsibility of the recipient.

Can I track my order?

Yes. Tracking is provided for all international orders. You will receive your tracking number by email once your order has been shipped.

I didn't receive a confirmation email. What should I do?

Please check your spam or junk folder first. If you still cannot find it, contact us at hello@nizarline.com or call/WhatsApp +254 716 297 271 (Kenya / Africa) or +1 (332) 203-3248 (USA / International).

Can I return my order?

Nizarline accepts returns for eligible online orders. Items must be unused, unworn, in original condition with all tags intact, and free from stains, scents, or signs of wear. Please initiate your return request by emailing hello@nizarline.com.

What items cannot be returned?

The following are final sale: used or tried-on scarves and hijabs, custom or personalized items, sale purchases, gift cards, and accessories that make direct contact with hair, face, or body.

How long does a refund take?

Refund processing takes up to 15 days from receipt of the item. Bank processing may take an additional 10 business days.

Can I exchange an item?

Local orders are eligible for size or color exchanges in original condition with tags attached. International customers are not eligible for exchanges due to customs costs — please place a new order and return the original.

My item arrived damaged or incorrect. What do I do?

Please notify us within 24 hours of delivery at hello@nizarline.com with your order number and photos. We will arrange a replacement, exchange, or full refund.

Can I cancel my order?

Orders can be cancelled any time before shipping begins. Once shipped, cancellations are no longer possible. Email us immediately at hello@nizarline.com.

What types of products does Nizarline carry?

Nizarline is a luxury modest fashion brand known for exceptional quality and craftsmanship. Our collection includes hijabs, scarves, clothing, abayas, kimonos, turbans, and baby turbans.

What fabrics do you use?

Our pieces are made from premium materials including 100% silk satin, modal, crepe chiffon, premium cotton jersey, and fine polyester blends.

What sizes do your clothing, abayas, and kimonos come in?

Our clothing and abayas are available in S, M, L, XL, and XXL. Please refer to individual product pages for specific size guidance.

How do I care for my Nizarline pieces?

We recommend hand washing or gentle machine washing in cold water and air drying. Silk and satin pieces should be hand washed only.

Is this really free?

Yes, completely. There is no catch, no purchase required, and nothing being sold. The First Hijab Project is a gift from Nizarline, given with care.

Who is eligible?

This project is for new Muslims, reverts who are considering wearing hijab for the first time. Each request is reviewed personally by our team.

How long does it take to receive my hijab?

Once your request is approved, we'll follow up with next steps. Timing varies depending on your location, but we'll keep you informed throughout.

What if I'm outside the US?

We welcome requests from women around the world. International shipping may require some coordination — our team will reach out to discuss arrangements after your request is approved.

Can I choose the style or color?

Yes — the request form includes optional preferences for style and color. We'll do our best to honor them, and if we need guidance from you, we'll reach out.

Is my information kept private?

Absolutely. Everything you share stays between you and Nizarline. We only ask for what we need to get your gift to you.

What happens after I submit the form?

Our team reviews every request personally. You'll receive a confirmation email, and we'll follow up with next steps once your request is approved.

Can I request on behalf of someone else?

This form is intended for the woman beginning her journey. If you'd like to gift this to someone, please reach out to us directly.

Does Nizarline offer wholesale or bulk orders?

Yes! We welcome wholesale and bulk orders. Email us at hello@nizarline.com to get started.

Do you ship bulk or container orders?

Yes. Contact us at hello@nizarline.com for pricing, MOQ, and logistics details.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, Apple Pay, PayPal, M-Pesa (Kenya), and Cash on Delivery (Nairobi nearby areas only).

Is my payment information secure?

Yes. All payments are processed securely through Shopify and our trusted payment partners.